“The performance of an organisation is changed one conversation at a time.”
Dik Veenman, Founder, The Right Conversation
The 5 SuperSkills
Most of us spend a lot of time having conversations of one form or another, but some people are clearly much more effective than others at ensuring the conversations they have strengthen relationships and are productive, rather than waste time and destroy trust.
The good news is that conversations are based on a number of distinct skills; the 5 SuperSkills – which means we can all become better. But that is not the whole story. Our ability to use these SuperSkills also depends on our personality.
Maintaining undivided attention, really “being there” for the other person – by remaining focused on the conversation and able to ignore distractions.
Self-awareness of your biases, beliefs and emotional triggers, meaning you know what is going on for you during a conversation and how to control your emotions.
Drawing out what the other person is really saying by getting to the meaning behind the words so that the other person really feels understood by you.
Expressing your views with courage and conviction in a way that is constructive and helpful for the conversation – even when you have to give tough messages.
Managing conversations – the beginning, middle and end – so that it flows well and results in clear outcomes that everyone agrees with.
“I’m sure that this will make the company an even better place to work, improve engagement and happiness and, as we all know, happy people work better.”
“The 5 skills for super conversation was too good. This is the secret of success!”
“The best instructor/facilitator I’ve seen in years. She made sure we truly learned and understood the materials while recognising the “real world” and how we will need to adjust to apply our learnings.”
We are leading the conversation around talking about the way we talk.
Browse our collection of articles and stories that are shaping the conversation around the way we talk and the significance of authentic dialogue.
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